Return and Refund Policy – ZS Gift Corner

Late Delivery:
If an order is not delivered on time, we will issue a “Sorry” coupon as compensation. For special express delivery orders, only the standard delivery charges will be deducted, and the remaining amount will be refunded to the customer.

Complaints:
For any complaints regarding damaged products, customers must contact our customer support team through the official channels provided on our website.

Customers are responsible for returning damaged products within the timeframe and guidelines provided by our customer support team.

Damaged Products:
We offer a 7-day return or exchange policy for products that are faulty, defective, or incorrectly delivered. Items damaged due to customer mishandling, negligence, or improper use are not eligible for refunds, returns, or exchanges.

Delivery Rescheduling:
If a product is missing, damaged, or requires rescheduling, the customer will be responsible for paying additional delivery charges for the reattempt.

Our Rights:
ZS Gift Corner reserves the right to refuse refunds, returns, or exchanges if:

The reported damage is not supported by adequate proof (such as photos).
The complaint is made beyond the specified timeframe.
Note:
This policy applies to standard, non-customized items. Customized and edible products are not eligible for returns or refunds.